Privacy Policy

Effective Date: 1 July 2025

Last Updated:2 July 2025

Meyi-SUP-Support (“we”, “our”, or “us”) is a product of Meyi Cloud Solutions Private Limited, based in India. This Privacy Policy outlines how we collect, use, and safeguard your personal data in compliance with the Information Technology Act, 2000 and applicable Indian data protection regulations.

Information We Collect

  • Personal Information: Name, email address, contact number, billing address, and payment details.
  • Technical Information: IP address, browser type, operating system, and usage behavior.
  • Support Communications: Interactions made through our support channels.

How We Use Your Information

  • To provide, manage, and improve our support service
  • For billing and transaction processing via Razorpay
  • To send account-related updates, invoices, and technical notices
  • For legal compliance and fraud prevention

Data Retention

We retain your data for as long as your subscription is active or as required for compliance with legal obligations.

Sharing and Disclosure

  • We do not sell or rent your data to third parties.
  • Data may be shared with payment processors or cloud service providers strictly as necessary.
  • We may disclose personal data if legally required to do so.

Cookies

We use cookies to enhance your user experience and gather usage analytics.

Your Rights

You can request access, correction, or deletion of your personal data by contacting us at support@meyicloud.com.

Changes to this Policy

We may revise this policy from time to time. Continued use of the platform constitutes your agreement to the revised terms.

Contact Us

Meyi Cloud Solutions Private Limited,
Suite #50, No. 388, Vazhudavur Main Road,
Shanmugapuram, Pondicherry PY 605009, India.

Email: support@meyicloud.com